Frequently asked questions

Inside Clínica Medical Savin, at Av. Pedro Loyola 50, office 7, second floor, in the Playa Hermosa neighborhood, C.P. 22890. From the street it is an orange-and-grey building next to an Oxxo, and the building has its own free parking. It is 15 minutes from downtown Ensenada and 10 from the cruise terminal.

Monday to Friday, 11:00 to 20:00. Saturdays alternate between Ensenada and the Tijuana office: on an Ensenada Saturday, hours are 9:00 to 14:30. When you book, we give you the dates available at each office.

Yes. English is spoken at the office, both at the consultation and for follow-up afterwards.

Yes, on weekends: Av. 5 de Mayo 281, Zona Centro, C.P. 22000, five to ten minutes from the San Ysidro crossing. Sundays 10:00 to 17:00, plus the Saturdays that fall to that office. Laser treatments, chemical peels, wart removal and, for now, the HidraFacial are done in Ensenada only.

Fill in the contact form or message us on WhatsApp at +52 646 151 3172. We reply, usually within the hour, to confirm a day and time. The doctor sees patients by appointment only.

About an hour. Procedures themselves, when they are done, run one hour to an hour and a half.

Yes, the consultation carries a fee. If the procedure is done at that same appointment, the fee is credited against the treatment. First-time patients are asked for a 500-peso deposit to hold the slot.

Cash in pesos or dollars, credit card, debit card and bank transfer.

It depends on the treatment and on how much product you need, and that is only knowable in person: two people asking for the same thing rarely need the same amount. So pricing is handled at the office, according to what you need, and settled at the consultation before anything is done.

We will find you another appointment that fits. First-time patients are asked for a 500-peso deposit to hold the slot.

That gets decided at the consultation. The doctor goes through what you are considering, your history and what is realistic in your case before proposing a plan.

We do not publish before-and-after comparisons. A photograph does not tell you the lighting it was shot in, how much time passed, or what else was done alongside — so as a sales argument it proves nothing. What we do publish, with written consent, are patient stories and reviews. At the consultation the doctor tells you plainly what is realistic in your case.

Usually yes. The procedure is done at the same appointment as the consultation as long as you are a suitable candidate on the day; if you are not, the doctor will say so and it gets scheduled for another day.